RETURN POLICY

RETURNS

  • For items purchased from www.terrasuya.com, we offer a “no questions asked” free-returns policy which allows you to return items for any reason up to 30 days after the delivery of your order, free of charge. Contact our customer service to arrange for returns – [email protected].
  • In order to qualify for a refund, all items must be returned to us within 30 days of order receipt with the following conditions – Mainly due to the importance of hygiene and to protect you as a customer:
    • Items must be unaltered, unused and in the condition in which they were received from us or our agents.
    • Items must be in their original packaging/box/dust-cover and with all product labels/tags/instructions still attached.
    • The return must be accompanied by the original order confirmation.
  • Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of your debit or credit card.

CANCELLATION POLICY

  • You can cancel your order within 24 hours; refunds will be made back to the payment solution used initially to perform the order.
  • Please allow for up to 45 days for the refund transfer to be completed, depending on the issuing bank of your debit or credit card.